Support
Get in touch
The fastest way to reach us is by email. Please include the iOS version, device model, and InkStrip version so we can help quickly.
- General support: support@themattlabs.com
- Privacy questions or data requests: privacy@themattlabs.com
- TestFlight beta access: beta@themattlabs.com
We aim to reply within two working days.
Send a diagnostic report
If you’re reporting a bug, you can attach a diagnostic report from inside the app:
- Open InkStrip
- Go to Settings → Export Diagnostics
- Share the ZIP to Mail and send it to support@themattlabs.com
The diagnostic ZIP contains your local error log, a count of items in your library (no titles), and basic app/device version info. It does not contain your comics, file paths, or account details. We retain it only as long as needed to resolve your support request (typically under 30 days).
Common questions
I can’t see my comics after connecting a folder
InkStrip looks for CBZ, CBR, and PDF files in the folder you connect. If your comics are in a different format, or in a deeply nested subfolder, they may not appear yet. Try selecting the immediate parent folder of the files. If the issue persists, send a diagnostic report.
Sync isn’t working between my devices
Cross-device sync is a Pro feature. Check that:
- You are signed in to the same account on both devices
- InkStrip Pro is active on the account (Settings → Subscription)
- Both devices have an internet connection
Reading progress syncs automatically — comic files do not (they stay on each device or in your own cloud folders).
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your device → tap your name → Subscriptions → select InkStrip → Cancel Subscription. Your subscription will remain active until the end of the current billing period.
How do I delete my account?
See our account deletion page for the current process.
I have a feature suggestion
Yes please. Email support@themattlabs.com with the subject line “Feature suggestion” and as much context as you can. We read every one, even if we can’t respond individually.