Delete your account
During the beta program, account deletion is processed manually. A self-serve in-app deletion flow will be available before the public App Store launch (per Apple App Store Guideline 5.1.1(v)).
How to request deletion
To permanently delete your InkStrip account and all associated data, email privacy@themattlabs.com from the email address linked to your InkStrip account. Use the subject line:
InkStrip account deletion request
You don’t need to give a reason. We may ask you to confirm the request from the same email address as a security check.
What gets deleted
- Your account record (email, Firebase user ID)
- All synced reading data (reading progress, preferences, library manifest, reading sessions)
- Any deletion tombstones associated with your account
- Support communications older than two years are also routinely purged
What is retained, and why
- Subscription records — retained in anonymised form as required for tax and accounting (typically 7 years)
- Crash reports and analytics events — aggregated and anonymised; Firebase deletes raw event-level data on its own schedule (90 days for crashes, 14 months for analytics)
Timing
We will confirm receipt within two working days and complete the deletion within 30 days. Backup copies may persist in our infrastructure backups for a short additional period (no longer than 90 days) before they are overwritten.
What this does not do
- It does not cancel your Apple subscription — cancel that in iOS Settings → [your name] → Subscriptions
- It does not delete the InkStrip app from your device — long-press the app icon and choose Remove App
- It does not delete comic files from your device or from your connected cloud folders — those have always been yours and we never had a copy
Questions
If you’re unsure about anything, email privacy@themattlabs.com and ask. You can also review our full Privacy Policy.